We live our Code of Values by. . .

RESPECT

. . . treating other as we would like to be treated.

. . . listening with the intent of understanding what is being said and acknowledging that what is being said is important to the speaker.

. . . responding in a timely fashion.

. . . speaking calmly and respectfully, without profanity or sarcasm.

. . . acknowledging everyone is right from their own perspective.

INTEGRITY

. . . making only agreements we are willing, able, and intend to keep.

. . . communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

. . . looking to the system for correction and proposing all possible solutions if something is not working.

. . . operating in a responsible manner: "above the line".

. . . communicating honestly and with purpose.

. . . asking clarifying questions if we disagree or do not understand.

CUSTOMER FOCUS

. . . continuously striving to maximize internal and external customer loyalty.

. . . making our best efford to understand and appreciate the customer's need in every situation.

HAVING FUN IN THE PROCESS!





Palatka Housing Authority
400 North 15th Street | Palatka, FL 32177
Tel: (386) 329-0132 | Fax: (386) 329-0145
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