. . . treating other as we would like to be treated.
. . . listening with the intent of understanding what is being said and acknowledging that what is being said is important to the speaker.
. . . responding in a timely fashion.
. . . speaking calmly and respectfully, without profanity or sarcasm.
. . . acknowledging everyone is right from their own perspective.
. . . making only agreements we are willing, able, and intend to keep.
. . . communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
. . . looking to the system for correction and proposing all possible solutions if something is not working.
. . . operating in a responsible manner: "above the line".
. . . communicating honestly and with purpose.
. . . asking clarifying questions if we disagree or do not understand.
. . . continuously striving to maximize internal and external customer loyalty.
. . . making our best efford to understand and appreciate the customer's need in every situation.