Palatka Housing Authority (PHA) is committed to working with its families to build better families and communities. PHA serves the cities of Crescent City, East Palatka, Interlachen, Palatka, Pomona Park, San Mateo, Satsuma, and Welaka. Housing is provided through the Public Housing Program and Housing Choice Vouchers Program. PHA manages 422 Public Housing units and manages 402 vouchers.
We live our Code of Values by:
Respect
- Treating others as we would like to be treated.
- Listening with the intent of understanding what is being said and acknowledging that what is being said is important to the speaker.
- Responding in a timely fashion.
- Speaking calmly and respectfully, without profanity or sarcasm.
- Acknowledging everyone is right from their own perspective.
Integrity
- Making only agreements, we are willing, able, and intend to keep.
- Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
- Looking to the system for correction and proposing all possible solutions if something is not working.
- Operating in a responsible manner: "above the line."
- Communicating honestly and with purpose.
- Asking clarifying questions if we disagree or do not understand.
Customer Focus
- Continuously striving to maximize internal and external customer loyalty.
- Making our best effort to understand and appreciate the customer's needs in every situation.
Having fun in the Process!
